Refund tickets

Below is the essential information regarding ticket cancellations and refunds for Soul Events performances.

The refund process depends on the platform through which you made your purchase:

• Tickets purchased on our website (via the Bravo system): All cancellations and refunds are processed by the Bravo (Kupat Bravo) ticketing office. You must submit your request directly to them using the methods listed in Section 2.
• Tickets purchased through other agencies or third-party services: For all refund inquiries, please contact the point of purchase directly. We do not have access to payment data or orders made through third-party platforms.

According to the ticketing operator’s rules and Israeli law, a cancellation request by the customer must be submitted no later than 8 days before the event date.
How to contact Bravo:

• Personal Account: Log in to your profile at bravo.org.il, select the relevant order, and click "Cancel" (ביטול).
• Phone: Call *3221 or 072-275-3221 (Sun–Thu: 08:00–20:00, Fri: 08:00–15:00).
• Contact Form: Fill out the contact form on the Bravo website, providing your order number, name, and phone number.
• Fax: 03-6178467.

• Cancellation Fee: For cancellations initiated by the customer, a cancellation fee of 5% of the order total (or the minimum amount required by law) will be deducted.
• Payment Method: Refunds are issued only to the original credit card used for the purchase. The processing time depends on your credit card provider's regulations.

Alternative: You may choose to keep the full order amount as a credit (Zikuy) in your Bravo personal account to be used for future events.

If an event is cancelled or rescheduled by the organizer:

• Bravo will notify you via email or SMS.

You will receive a full refund of the ticket price with no cancellation fees deducted.